JOB POSTING – Box Office Manager

We are seeking a passionate, enthusiastic individual to join our team at The Majestic Theatre.

JOB SUMMARY

Primary responsibilities include overseeing the delivery of excellent customer service to Theatre patrons, as well as the efficient and effective daily operation of the Majestic Theatre’s Box Office and ticketing system. The Box Office is responsible for overseeing ticket prices, sales, orders, schedules and subscriptions of the Box Office.  They will also be required to maintain all financial records and statistical reports; and be responsible for the safety and well-being of the public as soon as they enter the building for a show or an event.

Reports to: Theatre Manager

Hours of Work: Part-time, 20 – 30 hrs/wk; Evenings and weekends required

Wage: $25/hr

RESPONSIBILITIES

• Oversee all Box Office and Front of House operations.
• Provide an excellent patron experience at all performances; resolving conflicts with any patron issues and ensuring the smooth and efficient seating and orderly departure of the public.
• Plan, order, distribute and account for all ticket sales.
• Maintains ticket-selling software, and associated equipment; work with Spektrix, maintaining a good relationship.
• Maintain ticket-scanning equipment, hearing impaired devices, and clear com for communicating with stage manager.
• Coordinate with General Manager and production staff to establish ticket prices and ensure proper collections of all taxes and fees if applicable.
• Responsible for all aspects of ticket sales, ensuring that all ticket requests and orders are handled promptly.
• Coordinate with General Manager and production staff to establish ticket prices and ensure proper collections of all taxes and fees if applicable.
• Create and maintain events, seating plans, ticket design and ticket inventory in Box Office system.
• Balance orders with any of the following: cash, cheques, Interac, gift certificates, credit cards, money orders, coupons/vouchers.
• Enforces policies for counter sales, mail orders, phone orders, online sales, discounts, exchanges, and refunds.
• In consultation with the Controller, revise accounting and cash control systems as necessary.
• Provide daily, weekly, and monthly financial statements, and accounting reports. Evaluating the overall effectiveness of marketing programs and Box Office and Front of House operations.
• Prepare a daily sales report with reconciliation of cash receipts and sales, to be distributed to the controller.
• Assist the Director of Marketing and General Manager in the development of pricing strategies and marketing plan; Develop event marketing methods and undertake research as necessary to contribute to marketing initiatives.
• Ensure proper staff is in place for all performances and staff members are properly trained to operate the ticket system and are familiar with all associated policies and procedures, and equipment.
• Co-ordinate with the House staff on all Front of House activities; including special signage, house counts, notification of groups attending, requests for wheelchair assistance, etc.
• Ensure that the Box Office areas are kept clean and tidy at all times; communicate with Maintenance as necessary to ensure a clean environment.
• Perform other duties as assigned.

SKILLS / QUALIFICATIONS

• Must possess a high degree of interpersonal and customer service skills necessary to ensure total guest satisfaction.
• Highly effective telephone, computer and organizational skills.
• The ability to maintain composure and professionalism during periods of peak demand.
• Knowledge of customer service and selling methods.
• Experience using a reserved seat ticketing system; implementing and monitoring sales and promotions; Accounting/cash management procedures; and general box office practices.
• Ability to manipulate database software to store, retrieve and compile information into report format.
• Experience with Spektrix software preferred.
• Demonstrated experience in hiring and managing part-time employees.
• Health & safety and First Aid & AED training an asset.
• General computer skills, including Microsoft Office products.
• Resourceful, innovative, entrepreneurial, committed and a forward-thinker.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Requires a flexible schedule, reporting for work on evenings, weekends, and holidays.
• While performing the duties of this job, the employee is regularly required to stand, walk, climb stairs, kneel, crouch, bend, use hands, and speak and hear.
• Loud noises, special effects and mature themes may be present during some performances and events.
• Lack of natural light in workplace.
• A demonstrable ability to handle a deadline oriented, fast-paced environment.

 

EDUCATION / EXPERIENCE

• Bachelor’s degree in Business Management, Business Administration, Technical Management, Marketing, Theatre, Performing Arts or any related field, with a minimum of 3 years experience working in professional theatre OR equivalent combination of training and experience.
• A minimum of 3 years of progressively responsible experience in technical operations, theatre, concert, or entertainment production at a comparable facility.

Key Relationships

• Theatre Manager, Controller, Food & Beverage Manager, Bar Manager, Assistant Technical Director; Box Office Attendant(s), Usher(s), Bartenders(s), Server(s).
• Foster productive working relationships with the Renters, Majestic Theatre Staff, Theatre Hill Staff, and Terra Bruce Productions.
• Foster good relations and communication with a variety of interest groups, these include associations, suppliers, the performing arts industry and the community at large.
• Act at all times in the best interest of The Majestic Theatre in promoting its artistic objectives.
  
  

Contact Information

Interested applicants should send a cover letter and resume with references in a single PDF by email to admin@terrabruce.com. Please include your full name and position title in the subject line when
applying.

Why Terra Bruce Productions?

Terra Bruce Productions is dedicated to developing and producing original Musical Theatre productions in Canada and beyond. Born out of a love of music and culture, this company was formed to hire within the incredible talent pool of Canadian artists, writers and musicians and build a repertoire of high-calibre, world class shows.

The Majestic Theatre will be the home of many future Terra Bruce productions. Our growth is fast paced, with ample opportunities for career growth along the way. We offer competitive wages, potential for health benefits, and professional development opportunities. We are a company built on creativity that likes to work hard, but we also like to have a good time. You will be working in one of St. John’s most historic buildings, The Majestic Theatre, which will house a 320 seat performance space along with Theatre Hill, a 85 seat bar and café.

Additional Information

Terra Bruce Productions values diversity in its workforce and invites applications from all qualified candidates. If you need accommodation at any stage of the application process, please feel welcome to make a request. We thank all applicants for their interest in The Majestic, however only those selected for an interview will be contacted.